It's very important that your address is correct! Typos can cause packages to be returned.
Our system will attempt to verify your address when you are placing your order. Please be certain that your apartment number is included, if necessary.
If our system gets super confused by your address, it will place the order on hold so we can contact you to verify it. But please don't count on this failsafe catching every possible problem.
If you have Apple Pay or Google Pay set up on your phone, you can use that to check out.
However, please be sure your current shipping address is correct in your Apple Pay or Google Pay settings!
The point of those services is to skip having to fill in all your info. But if you haven't updated your address since you've moved, or gone to school, or been deployed, or whatever, then the app will put in your old address, and then the package might ship to the wrong place.
So if you've moved recently, or are trying to send a package to someone else, please double-check your address settings in the app before using it to check out, or else check out manually.
Generally speaking, we can ship to any address that USPS serves. We ship all US orders via USPS.
Any shipment must be addressed to the person who lives at that place. The mail carrier may not recognize your name at your friend's address, or think it's an old resident or something like that. This a common reason for packages to be returned to sender by the post office.
If you have a remote address, and normally get mail at a PO box instead
Place the order with your PO box address. If the address doesn't come up in the USPS database, the order will go on hold while we contact you to clarify.
If your building is new and not in the USPS database yet
It will depend on whether you can get mail at all. If you normally get mail OK at that address, we may still contact you to clarify, but with your approval we'll still send the package to wherever you tell us we should.
If you are away at school
Please be sure to follow your school's guidelines for address formatting. A school mailbox is usually not written as "PO box" – that term is reserved for actual post offices, and putting that on your box will likely get it routed to the closest post office and left in someone's box there.
(Some schools do have actual USPS post offices on site that do have actual PO boxes. Check the guidelines!)
If you are in the military
We do ship to APO/FPO addresses. For APO/FPO, enter your shipping country as United States no matter where you are stationed.
Military mail addresses should be formatted as described here.
If you are in Puerto Rico
Generally your address should be formatted as:
A1 CALLE 5
URB YOUR COMMUNITY
CITY, PR, ZIP
Obviously this does not apply to EVERY address, but if your address can fit into the above format, please enter it like that, as it's what the USPS database is expecting.
If you cannot receive mail via USPS
Have it sent to a friend instead? idk