If your tracking shows that the package was delivered, but you don't have it, here are the things to check for.
It may have gone to an old address
Check your order confirmation email to make sure the address you provided was correct and up-to-date. Sometimes autofill will provide us with an old saved address, even if you have since moved.
If it went to the wrong place, and you still have access to that address or know the people there, hopefully they can forward it to you.
If it gets returned to sender or kept by the person at that place, let us know and we can discuss our options for a reshipment.
Your roommate may have picked it up
If you live with family or roommates, check with them to see if they brought the package inside. It's astonishing how often this happens without people being told about it!
It may be left in a ”safe place”
The mail carrier may have tried to find a secure location to leave it. If there is an obvious place for this to be – such as an apartment building mail room or office – check there.
It may have been delivered to a neighbor by mistake, or left with them
There is no way to know if this is the case, but if you know your neighbors, it's worth asking if they've seen it.
Sometimes a neighbor will put a package back in the mail and it'll show up in another day or so. Or we will get it returned to us. If this happens, we can discuss our options for a reshipment.
It may not really have been delivered
This sometimes happens in places with unreliable mail delivery. Packages get marked delivered in batches even though the true delivery hasn't occurred yet. This is why we always request people wait 3 business days after it's marked delivered before assuming it's truly not coming.
It may have been stolen from your mailbox or porch
There is also no way we can know if this happened, but if we check everywhere else, and waited a few days, and still haven't found it, then we can assume it was either mis-delivered or stolen.
We will reship orders that are believed to have been stolen. If you have an alternate address (work or a friend's) that might be more reliable, we can also send the reshipment there if you like.
Any shipment or reshipment must be addressed to the person who lives at that place. The mail carrier may not recognize your name at your friend's address, or think it's an old resident or something like that. This a common reason for packages to be returned to sender by the post office.