If you need to change your shipping address
Please visit cut.com/addresschange right away. This is a form you can fill out to tell us your corrected address.
This form goes directly to the shipping center, and they check it before each batch of shipments.
You can also submit a cancellation request via this same form, but it does not automatically refund your order. We check this form regularly and will process the cancellation/refund if the order has not already shipped.
It's just a form, so it will accept your submission no matter what. However, we cannot cancel or change your order if it has already shipped.
We also cannot modify a delivery address while the shipment is in transit. It's just not a thing that the mail allows.
If the package is headed to an old address, and you have mail forwarding set up from your old address to your new one, usually USPS will honor that. Outside the US, you can inquire with your local postal service or with the delivery service (whichever service we gave you a tracking number for) to see if they can make special delivery arrangements for you.
If the order is returned to sender because of a delivery problem, we can address the issue at that time. See returned packages.